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We know that the last thing you need when making a claim is added stress. That’s why we’ve tried to make this process as easy and hassle-free as possible.
Claimant needs to provide proper written notice of claim to the Claims Department within 30 to 901 days after medical treatment/the date of the incident.
Claim Form should be completed according to the instructions given on the form. Claim forms should be attached with all required documents. (Please refer to Required Documents for Claims).
|Type of Claims||Claim Form||Form Guidance/
|Contact Detail Change Form|
|Accidental Medical Expense Benefit||Download||Download|
|Hospital Cash / Hospital Benefits / Surgical Cash Benefit||Download||Download|
|Critical Illness Benefit*||Download||N/A|
|Waiver of Premium / Payor Benefit / Total and Permanent Disability Benefit*||Download||N/A|
|Hospitalization Claim Form
(MetLife Health-on-the-Peak Medical Plan)
|Application for Cashless Arrangement Service Form (MetLife Health-on-the-Peak Medical Plan)||Download||N/A|
|Designated Hospital List in Mainland China (Chinese version only)||N/A||Download||N/A|
Network Physiotherapy and Bone-setting Services – Appointed Clinics
Designated Centres / Clinics – Physical Check-up Plans
*Please call our Customer Services Hotline for Claim Form Part II:
(852) 8102 1332 (MetLife Limited) or
(852) 2199 1000 (Metropolitan Life Insurance Company of Hong Kong Limited)
1Claim notification period may differ from different products, please refer to contract provision for details.
- Claim Form Part I – to be completed by the claimant
- Claim form Part II – to be completed by the attending physician (at claimant’s cost)
FAQ on Claims
You may call our Customer Service Hotline for a Claim Form or download the relevant forms from our Company website. Simply mail the completed form with required documents to our Claims Department for assessment. Address: PO Box 84258, Hunghom Bay Post Office, Kowloon, Hong Kong
You may call our Customer Service Hotline during office hours: Mondays to Fridays 9:00-18:00 & Saturdays 9:00-13:00 (except public holidays).
Yes, but it only affects your benefit claim amount for the medical expense reimbursement. We will need to review the breakdown of the reimbursement from the other insurer against your original receipts incurred from the incident in order to calculate the remaining balance amount which we will cover.
Before we have reached a decision to pay the claim, you are obliged to pay the premiums to keep the policy in force.
Our Company will pay the living benefit to the policy owner.
Yes, you can simply submit written request (with expired cheque, if applicable) to our Company for any cheque re-issuance.
Yes, you can submit a written request to us.
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