MetLife Hong Kong - Make a Claim

Make a Claim

We know that the last thing you need when making a claim is added stress. That’s why we’ve tried to make this process as easy and hassle-free as possible.

Claimant needs to provide proper written notice of claim to the Claims Department within 30 to 901 days after medical treatment/the date of the incident.

Claim Form should be completed according to the instructions given on the form. Claim forms should be attached with all required documents. (Please refer to Required Documents for Claims).

Type of Claims Claim Form Form Guidance/
Contact Detail Change Form
Accidental Medical Expense Benefit  Download Download


Hospital Cash / Hospital Benefits / Surgical Cash Benefit Download Download
Critical Illness Benefit* Download N/A
Waiver of Premium / Payor Benefit / Total and Permanent Disability Benefit* Download N/A
Death Benefit Download N/A
Hospitalization Claim Form 
(MetLife Health-on-the-Peak Medical Plan)
Download N/A
Application for Cashless Arrangement Service Form (MetLife Health-on-the-Peak Medical Plan) Download N/A
Designated Hospital List in Mainland China (Chinese version only) N/A Download N/A

Network Physiotherapy and Bone-setting Services – Appointed Clinics
- Applicable for designated plan(s) only

N/A Download N/A

Designated Centres / Clinics – Physical Check-up Plans
- Applicable for designated plan(s) only

N/A Download N/A


*Please call our Customer Services Hotline for Claim Form Part II:
(852) 8102 1332 (MetLife Limited) or
(852) 2199 1000 (Metropolitan Life Insurance Company of Hong Kong Limited)

1Claim notification period may differ from different products, please refer to contract provision for details.
- Claim Form Part I – to be completed by the claimant
- Claim form Part II – to be completed by the attending physician (at claimant’s cost)

FAQ on Claims

**Important Notice: Please be advised that following approval by the Hong Kong Insurance Authority, the FWD Group (“FWD”) has acquired MetLife Limited and Metropolitan Life Insurance Company of Hong Kong Limited (together, the “Companies”). MetLife is therefore no longer affiliated with the Companies and no longer responsible for matters related to the activities and insurance policies of the Companies. FWD will provide more information on the Companies’ new names and brand at a later date.

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