MetLife Hong Kong - Customer Service

Customer Service

In Hong Kong, we have dedicated customer service coaches that help front-line staff hone their customer service skills and manage any potential challenges. A reverence for customer service is ingrained from the start of their career with MetLife. Our customer-centric culture enables MetLife representatives to effectively handle the needs of our customers such that they experience the excellent services from application to payout and term renewal.


Your needs are ours, and it's our duty and pleasure to serve you.

**Important Notice: Please be advised that following approval by the Hong Kong Insurance Authority, the FWD Group (“FWD”) has acquired MetLife Limited and Metropolitan Life Insurance Company of Hong Kong Limited (together, the “Companies”). MetLife is therefore no longer affiliated with the Companies and no longer responsible for matters related to the activities and insurance policies of the Companies. FWD will provide more information on the Companies’ new names and brand at a later date.

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+852 2199 1000

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Sat: 9am - 1pm
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