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Your Policy document is an important document and we recommend that you keep it safe. If you have lost your policy document, please contact our Customer Service Hotline to request a reprint or ask for any further information.
If we don't receive your premium within the grace period, then your coverage may be affected and your policy will lapse. Depending on the circumstances surrounding the lapse we may reinstate the policy at our discretion upon receipt of outstanding premiums and, in some instances, a reinstatement form with interest (if applicable). MetLife wants to ensure that you retain your valuable insurance; if you are temporarily having problems in arranging your premium payment to us, please contact our Customer Service Hotline for any further information.
We will revert to you within one business day.
You are welcome to visit us in person during the following office hours:
Office Hours: Monday to Friday, 9:00am to 6:00pm and Saturday 9:00am to 1:00pm (except public holidays)
Address: 57th Floor, Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong
© 2020 MetLife Limited and Metropolitan Life Insurance Company of Hong Kong Limited. All rights reserved
57th Floor, Hopewell Centre, 183 Queen's Road East, Wan Chai, Hong Kong
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