Customer Service

As a customer-centric company, caring for and respecting customers is core to everything we do. It defines our work and shapes the culture for our people, radiating out to our shareholders and communities. MetLife's global emphasis on customer service continues to motivate each of our offices around the world to strive for excellence on a daily basis. This customer-led approach has helped MetLife secure the number one spot within the Life and Health Insurance category of FORTUNE Magazine’s “World’s Most Admired Companies” survey in 2015.  


In Hong Kong, we have dedicated customer service coaches that help front-line staff hone their customer service skills and manage any potential challenges. A reverence for customer service is ingrained from the start of their career with MetLife. Our customer-centric culture enables MetLife representatives to effectively handle the needs of our customers such that they experience the excellent services from application to payout and term renewal.


Your needs are ours, and it's our duty and pleasure to serve you.

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