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Claims Procedures
Claimant need to provide proper written notice of claim to the Claims Department within 30 to 90# days after medical treatment / the date of incident.
Claims Form should be duly completed according to the instructions given on the form, and should be attached with all required documents. (Please refer to Required Documents for Claims).
- Claim Form Part I – to be completed by the claimant
- Claim Form Part II – to be completed by the attending physician (at claimant's cost)
Claims Form Download
| Types of Claim |
MetLife Limited |
Metropolitan Life Insurance Company of Hong Kong Limited |
Guidance for completing the forms |
| Accidental Death and Disability Benefit /
Accidental Medical Expense Benefit
|
Download |
Download |
Download |
| Hospital Cash / Hospital Benefits / Surgical Cash Benefit |
Download |
Download |
Download |
| Critical Illness Benefit* |
Download |
Download |
N/A |
| Waiver of Premium / Payor Benefit /
Total and Permanent Disability Benefit*
|
Download |
Download |
N/A |
| Death Benefit |
Download |
Download |
N/A |
# Claims notification period may differ from different products, please refer contract provision for details.
* Please call our Customer Service Hotline for Claim Form Part II:
(852) 8102 1332 (MetLife Limited)
(852) 2199 1000 (Metropolitan Life Insurance Company of Hong Kong Limited)
FAQ
A: You may call our Customer Service Hotline for Claim Form or download the relevant forms from our Company website, simply mail the completed form with required documents to our Claims Department for assessment address: P.O. Box No. 7927, General Post Office, Hong Kong.
A: You may call our Customer Service Hotline during office hours: Mondays to Fridays 9:00-17:30 & Saturdays 9:00-13:00 (except Sundays & public holidays).
A: Yes, but it only affects your benefit claim amount of medical expense reimbursement. We will need the breakdown of the reimbursement of other insurer against your original receipts incurred from the incident in order to calculate the remaining balance amount to be covered by us.
A: Before we have reached a decision to pay the claim, you are obliged to pay the premiums to keep the policy in force.
A: Our Company will pay the living benefit to policyowner.
A: Yes, you can simply submit written request (with expired cheque, if applicable) to our Company for any cheque re-issuance.
A: Yes, you can request to get the original receipts back through written request to our Company.
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