MetLife always conducts business endeavours with truth, sincerity and fairness and is committed to comply with the requirements of the Personal Data (Privacy) Ordinance of Hong Kong Special Administrative Region (“Hong Kong”) (Cap, 486 Laws of Hong Kong) (“Ordinance”) and all applicable data privacy laws in Hong Kong.
This Statement sets out how MetLife may collect, use and disclose customers’ personal data and data access and correction rights of the customers. This Statement applies to all products and services provided by MetLife. This Statement contains both English and Chinese versions. In case of discrepancies between English and Chinese versions, the English version shall prevail.
A. Kinds of Personal Data to be Collected and/or Held
Personal data that MetLife may collect and/or hold, for the purposes as stated in this Statement, comprises all the customers’ information, name, contact information (including but not limited to residential and correspondence address, phone number, fax number, email address), biographical information (including but not limited to date of birth, nationality, Hong Kong identity card or travel document number, gender, employment and occupation record, family and educational background, etc.), policy information (including but not limited to policy account value, sum assured, investment appetite and portfolio and experience, financial information and needs, etc.), transaction records, bank and credit card account information, medical and health data, and demographic information or identifier that held in a cookie or processor serial number that is combined with other personal information (collectively “Personal Data”).
B. Purposes of Collection, Use and Transfer of Personal Data
Personal Data may be collected and/or used by MetLife and/or transferred to the entities or individuals as specifically mentioned in this Statement for the following purposes:
It is necessary for the customers and other individuals (including without limitation the insured persons and beneficiaries) to supply MetLife with Personal Data in connection with the purchase and continuation of the insurance policies with MetLife, provision of insurance and financial services and compliance with any laws, regulations, codes or guidelines issued by regulatory or other authorities by MetLife. Personal Data are to be collected from customers in the ordinary course or during the continuation of the business relationship between the customers and MetLife, for example, when the customers make any claims or change the personal particulars or beneficiaries under the insurance policies.
Failure to supply such Personal Data may result in MetLife being unable to offer or continue the insurance policies, provide insurance and financial products and services, continue the business relationship between the customers and MetLife in the ordinary course, and comply with any laws, regulations, codes or guidelines issued by regulatory or other authorities.
MetLife shall not use Personal Data, without relevant consents from the customers and relevant individuals, for any purpose other than the purposes as stated in this Statement.
C. Disclosure and Transfer of Personal Data
MetLife undertakes to keep all Personal Data confidential, but MetLife may provide any such Personal Data to the following parties (whether within or outside Hong Kong) (“Recipients”) for any of the purposes set out in this Statement:
Personal Data may be processed by, kept by, disclosed to, used by or transferred to Recipients in any country or place outside Hong Kong as MetLife considers appropriate for any of the purposes as set out in this Statement, in respect of which MetLife may or may not be remunerated. Such Personal Data may be processed, kept, used or disclosed in accordance with local laws, regulations, codes, guidelines or practices including any governmental acts and orders in such country.
D. Retention of Personal Data
MetLife takes all practicable steps to:-
E. Data Access and Correction
(a) check whether MetLife holds Personal Data of such individual and, if so, has access to such Personal Data;
(b) require MetLife to correct Personal Data of such individual that is inaccurate; and
(c) ascertain MetLife's policies and practices in relation to Personal Data and to be informed of the kind of Personal Data held by MetLife.
2. In accordance with the Ordinance, MetLife has the right to charge a reasonable fee for the processing of any data access request.
3. Any request for access to Personal Data or correction of Personal Data, or for information regarding policies and practices and kinds of Personal Data held can be addressed to:
The Data Privacy Officer
Metropolitan Life Insurance Company of Hong Kong Limited /
Level 20, Cityplaza 3,
14 Taikoo Wan Road,
F. General Enquiries
If any individual has any questions concerning this Statement, or if the customer does not wish to receive any direct marketing promotions or offers from MetLife, please contact The Data Privacy Officer of Metropolitan Life Insurance Company of Hong Kong Limited / MetLife Limited at the address stated in section (E)(3).
© 2013 MetLife Limited and Metropolitan Life Insurance Company of Hong Kong Limited. All rights reserved. PEANUTS © 2013 Peanuts Worldwide
Level 20, Cityplaza 3, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong